FAQ

Requirements

What are the requirements for renting a car?

In order to rent a car in the United States and Canada, and qualify for these promotional rates, the renter must be at least 21 years of age, have a valid driver’s license from the country of residence (non-U.S.), and a major credit card in his/her name. The minimum age for renting a car in the United States is 21. However, drivers between the ages of 21 and 24 will be charged an underage fee of U$ 25.00 p/day in addition to the regular rental charges.

Driving Permit

What kind of Driver's License do I need in order to rent a car in the U.S.?

The only Driver License (driving permit) necessary to rent a car in the U.S. is your original and official driver's license from your country of residence, along with your passport.

Method of Payment

How can I pay for my rental vehicle?

All car rental reservations confirmed by Happy Tours are to be paid directly to the rental car company at the time the vehicle is collected (picked up). Payment is accepted via major credit cards (Visa, Master & Amex) in the renters name. In case a credit card is not presented at the time the vehicle is picked up the renter will be subject to Alamo’s Cash Qualification requirements, which includes: Making a cash payment for the full amount of the rental, leaving a refundable deposit in the amount of U$ 250.00 per rental week and, presenting a valid passport and return airline ticket. Cash qualifications are subject to change. Some non-aiport locations require a credit card at the beginning of the rental, therefore; will not allow cash payment rentals.

Daily / Weekly Rentals

How are Daily & Weekly rentals calculated?

Daily rates will apply to all rentals lasting 4 days or less. For rentals 4 to 7 days long the weekly rates will apply. Rentals is excess of 7 days will be calculated using a combination of weekly and daily rates, unless the cost of two weeks is less. Rental begins at the day and time the vehicle is collected and one day is calculated as a 24hr period from the time the vehicle was collected.

CDW / LDW Coverage

What is CDW / LDW Coverage?

The CDW insurance option, sometimes also referred to as LDW, offers 100% coverage (no deductible) which contractually waives the renter's liability for loss or damage to the rental vehicle, as long as no conditions setforth in the contract have been infringed. If the renter declines CDW / LDW protection, the renter will assume all responsibilities for loss or damages to the rental vehicle, regardless of being at fault.

EP / LIS / ALI: Coverage

What is EP / LIS / ALI Coverage?

The Extended Liability Protection EP, some times also referred to as LIS or ALI, provides the renter and authorized drivers up to an aggregate single limit of U$ 1 Million dollars (no deductible) for claims that may be made by others against the renter and authorized drivers for bodily injury, death and/or property damage arising out of the use or operation of the rental vehicle. Also included is an Uninsured Motorist benefit up to an aggregate, single limit of U$ 100,000, which provides the renter with protection against damages caused by uninsured or underinsured third party motorists.

RSP - Roadside Assistance

What is Roadside Assistance - RSP?

RSP is available in all states in the U.S and in some places in Canada. Roadside Assistance (RSP) provides the following services at no additional cost when included in the rental plan or accepted as an optional service: KEYS: Will send a locksmith to open the vehicle if the vehicle is locked with the keys inside. WINDOW REPLACEMENT; Windows will be changed in the event they were broken by reasons not related to the renter’s unauthorized misuse of the vehicle. TIRE CHANGE; Tires will be repaired or replaced if damaged or punctured. JUMP START; battery will be replaced or recharged in order to allow for vehicle to start. FUEL; in case the rental vehicle runs out of fuel the rental car company will deliver one gallon of fuel to allow vehicle to reach the nearest gas station. RSP is only offered by Alamo Rent a Car.

Additional Insurance

May I add additional insurance?

Yes, at the time of collecting (pick up) the rental vehicle the renter will have the opportunity to include additional insurance protection, if not already included in you rental plan. The most common insurances are: CDW, sometimes called LDW, and the EP, which is also sometimes called LIS or ALI.

Fuel

How much fuel will the vehicle have when I collect it?

Alamo will deliver the rental vehicle with a full tank of fuel to the renter. Upon delivery of the rental vehicle the client will have the option to either prepay for the first tank of fuel, and not have to worry about refueling before return, or to fill up the tank before returning the vehicle and not be charged by the rental company for any fuel. If the renter declines the fuel prepayment option and does not refuel before returning the vehicle, the rental car company will charge the renter for the cost of the missing fuel plus a refueling service charge. Some rental plans already include the first tank of fuel in the rental rate, therefore; in those cases the renter will receive the vehicle with a full tank of fuel and will not have to refuel before returning the vehicle.

Rental Overstay

What if I keep the vehicle for longer then originally reserved?

Once the rental vehicle has been collected (checked out), an overstay fee of $10.00 p/day will be charged for vehicles kept beyond the original return date printed on the rental contract, in addition to the regular rental charges, regardless of the customer having notified the rental car company by phone or in person that the car will be kept for longer. The overstay fee is in addition to the regular rental rates
 
 
 
 
 

Vehicle Documents

What kind of vehicle documents will I receive when I collect the vehicle?

In the U.S. the only rental vehicle documents that you will receive at the time the vehicle is picked up will be the rental agreement contract. The rental agreement is the only document you will need, and all necessary information pertaining to the vehicle's registration, which you may need to present to the local authorities if requested, will be included in the rental agreement.

Airport Rental Office

Where shall I collect the rental vehicle at the Airport?

Alamo has a rental office inside most major Airport terminals, however, when a office is not available inside the airport terminal (as is the case at the Miami Airport) then, in order to retrieve your rental vehicle, the use of the Free Shuttle bus service will be necessary. The shuttle buses run continuously (24hrs p/day) and can be found at "Rent a Car" designated areas at the arrival terminal and they will take you to the rental office servicing the airport passengers.

Cruise Port Rental Office

Where should I pick up my rental car at the Port of Miami and/or Ft. Lauderdale

All car rental companies serving the ports of Miami and Ft. Lauderdale are located outside of the port. If arriving via a cruise line, the use of the "Free Shuttle" bus service will be necessary in order to retrive your rental vehicle. If leaving on a cruise ship, you will need to return the car to the same location and the rental car company will provide a free shuttle service to the port.

One Way Rentals

May I rent a car in one city and return it to a different city?

Yes, vehicles may be returned in a different city than they were rented. Cars rented in the State of Florida and California, for example, may be returned to any location within the same state at no additional cost. However, in some states there will be charges for returns to different locations and in most states a one way drop charge will apply for returns to a different state. The one way fee amount will vary by city and state. Regardless of the state of rental, a vehicle may be driven unrestrictedly throughout the continental United States, and as long as returned to the same location, no additional charges will apply.

Additional Driver

What is an Additional Driver?

An additional driver is a person authorized to drive the rental vehicle, other than the primary driver (renter). All additional drivers must meet the rental qualifications with respect to age and licensing. Most rental car companies charge an additional driver fee of U$10.00 p/day p/additional driver, except when already included in the rental plan.

Out of State

May I drive the car out of state?

Yes, all vehicles may be driven in any state within the continental US, however, there may be a one way drop charge for returns to a different state, which varies depending on specific pickup and return locations.

Traffic Citations

How can I pay for a Traffic Citation?

In the U.S., all traffic citations are issued against the driver's driving permit (driver's license) and not to the the vehicles tag (license plate). Therefore, no information will be supplied or charged to the car rental company. A moving traffic violation citation is a matter strictly between the traffic authorities and the driver of the vehicle, therefore; it is the drivers responsibility to pay for the citation and satisfy the citation requirements. Traffic violations may be paid by checks in U.S. currency that shall be mailed to the address indicated on the citation, and in many cases, depending on the city where the infraction took place, payment may be made online with a credit card.

Toll Infraction

What happens if I commit a toll infraction?

Toll Roads (roads that require payment for use) are common in many cities in the U.S . In most cases, a special lane is dedicated for vehicles equipped with a prepaid toll transponder which allows for drivers to drive by without having to stop and pay. However, when a vehicle not equipped with the transponder drives through this lane, a picture is taken of the vehicle's tag and an infraction notice is sent to the vehicle's owner (in this case the car rental company). As a result, the car rental company will charge the renters credit card for the amount of the unpaid toll charges in addition to the cost of the toll infraction, which can vary from $10 to $50 per occurrence, depending on the city and road. These charges may take up to 30 days after the vehicle is returned to appear on the customer's credit card bill.

Parking Tickets

How can I pay for a parking ticket?

In case you receive a parking citation for a parking infraction in the United States, you will have up to 30 days to pay the original amount. Instructions for payment are given on the parking ticket itself and most cities offer an online credit card payment option. If the citation is not paid within the first 30 days, then penalties and interest will be assessed and the original amount may increase as much as 200% from the original amount. If payment is not voluntarily made within the time allowed it will then be sent to the registered owner of the vehicle (car rental company), which will in turn charge the amount to the customer's credit card on file.